FARE RULES
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FARE RULES – TERMS AND CONDITIONS OF TRAVEL

These Fare Rules and Terms and Conditions apply to all passengers travelling on scheduled services operated by Northern Air Services Charters Ltd (“Northern Air”). By purchasing a ticket or confirming a booking, passengers agree to comply with the following conditions.

1. Reservations and Ticketing

  1. All bookings are subject to seat availability and confirmation by Northern Air.
  2. Passengers must provide accurate names and contact details at the time of booking.
  3. Tickets are valid only for the passenger and journey specified on the ticket.
  4. Tickets are non-transferable unless otherwise authorised by Northern Air.
  5. Passengers must present a valid booking confirmation or ticket when checking in.

2. Fare Conditions

  1. All fares are quoted in Fijian dollars (FJD), unless otherwise stated.
  2. Fares are subject to availability and may vary depending on the route, travel date, fare category, and booking conditions.
  3. The applicable fare is the fare confirmed at the time of purchase.
  4. Promotional and discounted fares may be subject to additional restrictions, including limited availability and special cancellation or change conditions.
  5. Any applicable taxes, levies, or additional charges will be advised at the time of booking.

3. Changes to Bookings

  1. Requests to change a travel date, flight, or route are subject to availability and approval by Northern Air.
  2. Change fees and any fare difference may apply, depending on the applicable fare conditions.
  3. Changes must be requested through Northern Air’s authorised booking channels.
  4. Passengers should ensure that all booking details are correct before completing payment.

4. Cancellations and Refunds

  1. Cancellation requests must be submitted directly to Northern Air or through the original booking agent, where applicable.
  2. Refund eligibility will depend on the fare conditions, the circumstances of cancellation, and applicable consumer protection laws.
  3. Non-refundable fares will not ordinarily be refunded for voluntary cancellations, except where required by applicable law or approved by Northern Air.
  4. Where Northern Air cancels a flight, passengers will be advised of the available options, which may include rebooking, an alternative service, or a refund, as applicable.
  5. Approved refunds will be processed using the original payment method where practicable.
  6. Any applicable refund processing time will depend on the payment provider or financial institution.

5. Check-in and Boarding

  1. Passengers must arrive at the airport with sufficient time to complete check-in and boarding procedures.
  2. Check-in and boarding deadlines will be communicated by Northern Air and must be observed.
  3. Passengers who arrive after the applicable check-in deadline may be denied boarding.
  4. Passengers must present valid identification when requested.
  5. Failure to travel on the booked flight without prior notification may be treated as a no-show and may result in forfeiture of the fare, subject to the applicable fare conditions and law.

6. Baggage Allowance

  1. Baggage allowances vary according to the route, aircraft type, passenger load, and operational requirements.
  2. Passengers must comply with the baggage allowance and weight limits communicated at the time of booking.
  3. Excess baggage may be accepted subject to available aircraft capacity and may incur additional charges.
  4. Dangerous goods, prohibited items, and restricted articles must not be carried unless expressly permitted under applicable aviation regulations.
  5. Northern Air reserves the right to restrict or refuse baggage where necessary for safety or operational reasons.

7. Flight Schedules and Operational Changes

  1. Published flight schedules are subject to change due to weather, aircraft availability, technical issues, air traffic control, airport restrictions, or other operational requirements.
  2. Northern Air will make reasonable efforts to notify passengers of significant schedule changes using the contact details provided at the time of booking.
  3. Flight times are estimates and may be affected by circumstances beyond Northern Air’s control.
  4. Where a flight is delayed, rescheduled, diverted, or cancelled, Northern Air will advise passengers of the arrangements available under its applicable policies and the law.
  5. Safety considerations will take precedence over commercial or scheduling considerations.

8. Passenger Responsibilities

Passengers are responsible for:

  • Providing accurate booking and passenger information.
  • Arriving at the airport on time.
  • Complying with check-in, baggage, security, and boarding requirements.
  • Following all lawful instructions issued by Northern Air personnel.
  • Advising Northern Air in advance of any special assistance requirements.

9. Special Assistance and Medical Requirements

  1. Passengers requiring wheelchair assistance, mobility support, or other special arrangements should notify Northern Air when making their booking.
  2. Acceptance is subject to aircraft configuration, available facilities, safety requirements, and advance arrangements.
  3. Passengers requiring medical clearance or special handling must comply with Northern Air’s applicable procedures.
  4. Northern Air may require additional information where reasonably necessary to determine whether a passenger can be safely accommodated.

10. Denied Boarding and Refusal of Carriage

Northern Air may refuse carriage where reasonably necessary for safety, security, regulatory compliance, or the orderly operation of its services. This may include circumstances involving prohibited items, failure to meet travel requirements, disruptive conduct, or failure to comply with lawful instructions.

Any refund or alternative travel arrangements will be handled in accordance with the applicable fare conditions and law.

11. Unaccompanied Minors and Children

  1. Parents or guardians must advise Northern Air when booking travel for children requiring special arrangements.
  2. Acceptance of unaccompanied minors is subject to Northern Air’s applicable policy, age requirements, and operational approval.
  3. Children must meet all applicable identification, check-in, and travel requirements.

12. Liability

Northern Air’s liability in respect of passengers, baggage, delays, cancellations, and other travel-related matters will be determined in accordance with applicable laws, aviation regulations, and any applicable conditions of carriage.

Nothing in these terms excludes or limits any consumer rights or legal protections that cannot lawfully be excluded or limited.

13. Complaints and Customer Assistance

Passengers who wish to raise a concern, request assistance, or lodge a complaint may contact Northern Air through its official customer service channels.

Passengers should provide their booking reference, flight details, and supporting information to assist with the review of their concerns.

14. Amendments to Fare Rules

Northern Air reserves the right to amend these Fare Rules and Terms and Conditions from time to time, subject to applicable legal and regulatory requirements.

The conditions applicable to a booking will be those communicated at the time of purchase, together with any mandatory legal requirements.

15. Acceptance of Terms

By making a booking or purchasing a ticket, passengers acknowledge that they have had the opportunity to review and agree to the applicable Fare Rules and Terms and Conditions.

Northern Air Services Charters Ltd
Nausori Airport, Fiji
Website: www.northernair.com.fj